Refund policy

Return & Refund Policy – Novamed Healthcare

We want you to be completely satisfied with your order from novamedhc.com. Please read this policy before placing your order.

1. Damaged, wrong or expired items
If your order arrives damaged, incorrect, incomplete or past its expiry date, please contact us within 7 days of delivery with your order number and clear photos of the product and packaging. We will send a free replacement or issue a full refund, including delivery charges.

2. Unopened products
Unused products in their original, sealed packaging may be returned within 7 days of delivery. Return delivery charges are paid by the customer unless the item was damaged or incorrect.

3. Non-returnable items
For health and hygiene reasons, opened or used food supplements, sweeteners and healthcare products cannot be returned unless they were damaged, defective or incorrect on arrival.

4. Order cancellation
You can cancel your order free of charge before it is dispatched. Please contact us as soon as possible. Once an order has been handed to the courier, it can no longer be cancelled; please refuse delivery or follow the return process above.

5. Refunds
For Cash on Delivery orders, approved refunds are paid by bank transfer or mobile wallet (e.g. JazzCash / Easypaisa) to the account details you provide. For online payments, refunds are made to the original payment method. Refunds are processed within 7 working days after we receive and inspect the returned item, or after we approve your claim for damaged, wrong or expired items.

6. How to request a return or refund
Email: support@novamed.com.pk
Phone / WhatsApp: +92 310 7272436
Please include your order number, name and the reason for your request.

Novamed Healthcare, 28-KM Ferozepur Road, Lahore 54000, Pakistan.